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Leadership
Conflict Management
Turn tension into an opportunity for growth.
3 hours20 lessonsLevel: Intermediate
About this course
Learn to identify the roots of conflict, mediate difficult conversations and turn disagreements into constructive dialogue. Ideal for leaders, managers and anyone who works in a team.
What you'll learn
- Identify the real causes of conflict
- Mediate between people who disagree
- Defuse tense situations with active listening
- Create agreements that last
What's included
- 20 video lessons
- Mediation playbook
- Difficult conversations checklist
- Lifetime access
Curriculum
1. Understanding3 lessons
- Types of conflict
- Root causes
- Warning signs
2. Mediation3 lessons
- Preparing as mediator
- Leading the dialogue
- De-escalation techniques
3. Agreement3 lessons
- Negotiating interests
- Clear agreements
- Follow-through
