Leadership
Conflict Management
Turn tension into an opportunity for growth.
3 hours20 lessonsLevel: Intermediate
About this course
Learn to identify the roots of conflict, mediate difficult conversations and turn disagreements into constructive dialogue. Ideal for leaders, managers and anyone who works in a team.
What you'll learn
- Identify the real causes of conflict
- Mediate between people who disagree
- Defuse tense situations with active listening
- Create agreements that last
What's included
- Lifetime access + free updates
- Downloadable workbooks and templates
- Certificate of completion
- Learn on desktop, tablet and mobile
Curriculum
1. Understanding3 lessons
- Types of conflict
- Root causes
- Warning signs
2. Mediation3 lessons
- Preparing as mediator
- Leading the dialogue
- De-escalation techniques
3. Agreement3 lessons
- Negotiating interests
- Clear agreements
- Follow-through
Enrol today
Ready to start Conflict Management?
One payment of R 200. Lifetime access, all future updates included, and a 7-day money-back guarantee. Your access email arrives within minutes of payment.
Get lifetime access — R 200
Secure card payment in ZAR · Instant email delivery · 2,760 learners enrolled
Learn at your pace
20 lessons you can revisit forever.
Practical from day one
Templates and worksheets you apply at work immediately.
Risk-free
Not for you? Refund within 7 days, no questions.
