We stand behind our courses. If a course isn't what you expected, you can request a refund within the window described below.
1. Refund window
You may request a full refund within 7 days of purchase, provided you haven't substantially accessed the course. "Substantial access" means completing more than 25% of the video lessons or downloading the core course materials.
2. How to request a refund
Email refunds@ubuntuacademy.co.za from the address you used at checkout. Include:
- Your order reference (it starts with
UA-) - The course name
- A short note on why you're requesting a refund (optional, but it helps us improve)
3. Processing time
Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take longer to show the credit on your statement.
4. What isn't refundable
- Requests made after the 7-day window.
- Courses that have been substantially accessed or fully downloaded.
- Bundle add-ons bought alongside a course that has already been substantially accessed.
5. Exceptional cases
If you were charged in error, received the wrong product or hit a serious technical problem that blocked access, contact us and we'll sort it out — regardless of the standard window.
6. Statutory rights
This policy does not affect any refund or cancellation rights you may have under the consumer protection laws of your country.